IT Engineering Professional

Expertise in Support, Sysadmin, Networking, Cybersecurity, DevOps, QA Testing, Product Management, Project Management, and Cloud Computing

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Technical Expertise

Networking

Design, implementation, and maintenance of complex network infrastructures with Cisco, Meraki, and Fortinet solutions.

Cybersecurity

Implementing security best practices, vulnerability assessments, and threat mitigation strategies.

System Administration

Windows/Linux server management, virtualization, and infrastructure optimization.

Cloud Computing

Azure and AWS cloud architecture, deployment, and management of cloud-native solutions.

DevOps

CI/CD pipelines, infrastructure as code, automation, and containerization technologies.

Project Management

Leading IT projects from conception to completion, ensuring on-time and on-budget delivery.

Technologies & Platforms

Microsoft 365

Enterprise productivity suite administration and deployment

Azure

Cloud infrastructure, virtual machines, and Azure AD management

AWS

EC2, S3, and Lambda functions deployment and management

Cisco

Router, switch, and firewall configuration and maintenance

Meraki

Cloud-managed networking equipment deployment

Fortinet

Firewall configuration and security policy management

Docker

Deploying apps using Docker

Linux

Server administration, shell scripting, and package management

Windows Server

Active Directory, Group Policy, and server role management

Python

Automation scripts and tool development

AI

AI integration and automation solutions

BASH/PowerShell

Shell scripting and Linux system automation

Education

Bachelor of Science in Information Technology

Western Governors University

Specialized coursework in networking, security, cloud computing, and system administration. Competency-based program emphasizing real-world IT skills and certifications.

Professional Experience

IT Analyst

2022 - 2025 | Energy Safety Canada, Nisku AB

Supported IT infrastructure for a national safety organization, focusing on system reliability and user productivity.

  • Provided comprehensive hardware and software support for 150+ endpoints, servers, and networking infrastructure, ensuring high availability and performance.
  • Automated user onboarding/offboarding processes using Python, PowerShell, and Bash scripts, reducing manual effort and improving efficiency.
  • Played a key role in the implementation and deployment of a new call center, coordinating between cross-functional teams to ensure a smooth transition.
  • Acted as the liaison between the ServiceNow team and business stakeholders for ITSM development, ensuring requirements were met and workflows optimized.
  • Led a knowledge transfer (KT) and analysis project to evaluate and recommend a new ITSM tool, assessing business needs and technical feasibility.
  • Managed and administered Microsoft 365, including Entra ID (Azure AD), and maintained on-premises Active Directory, ensuring seamless identity management.
  • Supported server team to set up a new domain controller to enhance security and redundancy.
  • Supported in the network stack refresh, migrating from Cisco/Meraki to Fortinet, including installing appliances and running tests.
  • Responsible for managing and patching the print server to ensure high availability and secure printing.
  • Utilized Microsoft SCCM and Intune for endpoint management, software deployment, and policy enforcement.

IT Analyst

2019 - 2022 | Dry Cleaning 2 Go, Edmonton AB

Sole IT support for a multi-location dry cleaning business, implementing modern solutions to replace legacy systems.

  • Provided sole IT support for 12 locations and 30+ endpoints, ensuring smooth operations with minimal downtime.
  • Researched, selected, and deployed a modern cloud-based CRM to replace an outdated MS-DOS legacy system, improving operational efficiency and accuracy.
  • Conducted employee training on the new CRM system, resulting in higher customer and employee satisfaction.
  • Built and deployed the company website using HTML, CSS, and JavaScript, enhancing online visibility.
  • Implemented strong SEO practices, increasing search rankings and marketability.
  • Migrated legacy systems to AWS, reducing operational costs while improving scalability and performance.
  • Managed IT operations on a tight budget, optimizing resources without compromising reliability.

Certifications

CompTIA A+

CompTIA Network+

CompTIA Security+

Linux Essentials

AWS Cloud Practitioner

AWS Solutions Architect Associate

ITIL 4 Foundations

Personal Projects

Personal Website & Homelab

A professional portfolio website hosted on my personal homelab infrastructure, showcasing my skills and experience.

Web Development Self-Hosting Linux

Home Network Security

Enterprise-grade network security implementation in a home environment with VLAN segmentation and firewall rules.

Networking Security Cisco

IT Automation Toolkit

Collection of Python and Bash scripts for automating common IT tasks like user management and system monitoring.

Python Bash Automation

AI-Powered Chat Assistant

Developed an interactive AI chat interface using DeepSeek's API, featuring real-time responses, typing indicators, and a modern UI. Integrated with a Node.js backend for secure API communication.

AI Integration JavaScript Node.js

Get In Touch

Or email me directly at: baasilm@protonmail.com